Privacy Policy

1. Introduction

Alphoris Technologies Pvt. Ltd. (“Alphoris”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our AI voice and messaging platform and related services (“Service”). Please read this policy carefully. By using the Service, you consent to the practices described here. This policy is compliant with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDPA).

2. Information We Collect

We collect the following categories of information:

• Account Information: Name, email address, phone number, company name, and password (stored as a secure hash) when you register.
• Call Data: Recordings, transcripts, call duration, outcomes, and sentiment scores for campaigns you create or receive.
• Contact Lists: Phone numbers, names, and metadata of contacts you upload for outbound campaigns.
• Usage Data: Pages visited, features used, actions taken, session duration, and device/browser information.
• Payment Information: Billing details processed and stored by our payment partner (Razorpay). Alphoris does not store raw card numbers.
• Knowledge Base Content: Documents and FAQs you upload for AI reference during calls.
• Communication Data: Messages you send to our support team via email or contact forms.

3. How We Use Your Information

• Provide, operate, and improve the Alphoris platform and services.
• Process and complete transactions, including billing and credit management.
• Train and improve AI models that power our voice agents (using aggregated, anonymised data only).
• Send transactional and administrative communications (account updates, invoices, security alerts).
• Analyse platform usage patterns to improve user experience.
• Ensure platform security, prevent fraud, and enforce our Terms of Service.
• Comply with applicable legal and regulatory obligations.

We do not use your contact lists or call transcripts for advertising purposes or to train AI models in a way that identifies individuals.

4. Legal Basis for Processing

We process your personal data on the following legal bases under applicable Indian law:

• Contractual Necessity: Processing necessary to provide the Service as agreed in our Terms.
• Consent: Processing based on your explicit consent (e.g., marketing communications, analytics cookies).
• Legitimate Interest: Processing for fraud prevention, platform security, and improving service quality.
• Legal Obligation: Processing required to comply with Indian law, TRAI regulations, or court orders.

5. Data Storage & Security

All data is stored on secure servers located within India. We implement the following security measures:

• AES-256 encryption for data at rest.
• TLS 1.3 for all data in transit.
• Role-based access controls (RBAC) — only authorised personnel can access personal data.
• Comprehensive audit logging of all data access and modifications.
• Regular security assessments and penetration testing.
• Multi-factor authentication for all internal systems.

No system is 100% secure. In the event of a data breach, we will notify affected users within 72 hours of discovery as required by law.

6. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share data in limited circumstances:

• Service Providers: Telephony partners (Exotel), cloud hosting (AWS/GCP), payment processing (Razorpay), email services (Resend) — all bound by data processing agreements.
• AI Services: Google Gemini API for AI voice generation and conversation — data processed under Google's enterprise data privacy terms.
• Legal Requirements: When required by law, court order, or government authority in India.
• Business Transfers: In the event of a merger, acquisition, or asset sale, with 30 days' prior notice to users.

7. Data Retention

• Account data is retained while your account is active and for 90 days post-deletion request.
• Call recordings are retained for 90 days by default; you can configure shorter periods in your dashboard.
• Transcripts and analytics are retained for 12 months.
• Payment records are retained for 7 years as required by Indian tax law.
• You can request deletion of specific data types at any time.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable law, you have the right to:

• Access: Request a copy of your personal data that we hold.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion (Right to Erasure): Request deletion of your personal data, subject to legal retention obligations.
• Portability: Receive your data in a structured, machine-readable format.
• Withdrawal of Consent: Withdraw consent for optional processing at any time.
• Grievance Redressal: Lodge a complaint with our Data Protection Officer or the Data Protection Board of India.

To exercise any right, contact us at alphoris.ai@gmail.com. We will respond within 30 days.

9. Cookies & Tracking

We use the following types of cookies:

• Essential Cookies: Required for authentication, session management, and basic platform functionality. Cannot be disabled.
• Analytics Cookies: Help us understand how users navigate the platform so we can improve it. You can disable these through your browser settings.

We do not use third-party advertising cookies or cross-site tracking technologies.

10. Children's Privacy

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has registered, we will delete the account and associated data promptly. Parents or guardians who believe their child has provided data to us should contact us at alphoris.ai@gmail.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top and notify you by email if the changes are material. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

For privacy-related inquiries, data requests, or to reach our Data Protection Officer:
Email: alphoris.ai@gmail.com
Phone: +91 99802 70969
Address: Alphoris Technologies Pvt. Ltd., Bangalore, Karnataka, India